Posted on January 13th, 2006 by Brenda
Steve Krug is quoted as saying, “Scratch an expert and you’ll often find someone who’s muddling through — just at a higher level.”
Sometimes you get lucky when you talk to a tech support person and the problem you are having is a problem they have encountered before and they know just what needs to be done to fix things. More often, however, it’s a new problem to the tech support person, too. Contrary to popular opinion, techies don’t hold all of the answers in their head. When they encounter a new problem, they rely on experimenting and exploring to try to fix the problem. Most techies also rely on Internet resources to help find the answers to technical problems.
Some popular resources for solutions to technical problems include:
There are resources for more specific areas, too. For example, the Web4Lib mailing list is a great place to get advice regarding all things “web” in libraries http://lists.webjunction.org/web4lib/.
Next time a technical problem occurs, try a little detective work online. You may discover that someone else has just the solution you need.